Premium Emergency Roadside Service

Enjoy a worry free driving experience and remove the stress of motoring when you take Firefly Premium Emergency Roadside Service.

Our service covers the recovery and call out cost incurred for flat batteries, lost keys or keys locked inside the car.

If you accidently run out of fuel or put the wrong type of fuel into your car, Premium Emergency Roadside Service is there for you.

Meaning we have you covered, providing you with total peace of mind whilst enjoying your rental. The cost of Premum Emergency Roadside Service (PERS) is 10.98€ per day.

Please ask in branch for more details.

For example:

Flat Battery
We will come out to your location and help get your battery started. If we are unable to get you going, our recovery partner will take you and your car to the closest available Firefly location and get you back on the road.

Lost Keys/Locked in Car
In the event that you lose your keys or lock them in the car and we are unable to get you on your way, our recovery partner will take you and your car to the closest available Firefly location and get you back on the road.***

Contamination of Fuel
Let's be honest, mistakes happen, but don't worry, we will take the existing fuel out and get you back on the road in no time.****

Out of Fuel
If you should accidently run out of fuel, we will come out to your location and provide you enough fuel to get to the nearest filling station. *****

Terms and conditions apply.

Terms and conditions
This service can only be used by the named renter and authorised additional driver's. Additional charges may apply subject to Firefly rental terms and conditions.
If a roadside technician is unable to perform a jump start- charges may apply for a new replacement battery and fitting (charged only if deemed customer fault. i.e lights left on etc).
***Charges apply for any or all replacement keys. Charges apply in cases where roadside technician cannot gain effective entry without causing damage to the car.
**** If the car has been started after refuelling the full damage charges apply. Responsibility for refuelling once the drain is complete is solely down to the renter. Fuel will be charged at the current Firefly refulling service rate.
***** There will be a charge for the fuel put into the vehicle which will be sufficient to drive to the nearest filling station. Fuel will be charged at the current Firefly refuelling service rate.

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V. RETURN

Instructions for return

You must return the rental vehicle during normal opening hours of rental location.
If you return the vehicle outside business hours, you must comply with our instructions for returning out of hours and you will remain fully responsible for the vehicle the rental location reopens. In case you fail to follow these instructions you will remain responsible for the vehicle until we can have access to it.

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Early return

No refunds for early returns will be applicable.

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Late Return Fee

Our rental rates are calculated based on 24-hour periods from the beginning of the rental.

We allow you to return your vehicle up to 29 minutes (our “grace period”) after the agreed time specified in your rental contract without incurring a fee. Any time after that you will be charged an extra day´s rental at the current daily rate (including extra charges for any purchased options) for each day or portion of the day that the vehicle has been returned late.

If you fail to inform and agree with the renting location that you intend to extend your rental term you will be charged an additional late returns fee of 40.00€ on top of the daily rate.

This is to recover our costs of trying to contact you and arranging for a replacement vehicle to be provided for the next customer who has booked to user your vehicle.

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VI. Fees and Charges

Reserve

At the time you pick up the car, we will “reserve” on Your credit card an amount of 600 euros - for smaller Car Group (MBMR, CXMR, EDMR) and of 900 euros -for the bigger Car Group (IDMR, IWMR).

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Deposit reduction fee

By accepting this option, you can reduce the amount of the reserve at the beginning of the rental. For 9.76 euro per day, the reserve is reduced to 200 Euro, together with the cost of any other option you have already purchased.
This option is already in case you purchase SUPERCOVER, Reduced SuperCover and/or G&T excess reduction options that limit your responsibility in case of car damage or theft.

It should however be noted that the DRF does not reduce nor remove the excess as described in the clauses relating to the CDW and the TP

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Fines and Penalties

You are responsible for paying the penalty for circulation, improper parking, or other penalties you may have incurred during the rental. Relevant charges will be passed on to the customer, along with administrative expenses, as follows:

- Administrative expenses for damages. 61.00 - €
- Administrative expenses for fines. 30.50 - €

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Payment

You must present a valid credit card you used to make the booking that must be in your name. Major credit cards are accepted (i.e. VISA / MASTERCARD / AMEX).

Firefly does not accept cash as payment under any circumstances

Firefly Italy accept Visa and Mastercard Debit Card, only for car groups MBMR, EDMR, CXMR. Please note that we DO NOT accept cash payments and ELECTRONIC DEBIT CARD.

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Fees and Additional Charges

1. The basic rental rate is for a minimum of one day's rent (the period of 24 hours from the start time of rental) and includes a fee for:
Unlimited-Mileage.
Breakdown assistance 24 hours.
-Third Party Insurance.
-All local taxes and supplements.
- Partial collision damage waiver.
- Theft Protection.

2. Additional charges may include:
- Fuel Charges (see Fuel)
- Super Cover
- Supplement for young driver.
- Child Seats and other extras.
- Loss of or damage to the vehicle.
- Late return fee,
- Additional driver fee (see Additional Drivers)
- Extra cleaning fee.
- Tolls or charges or fines resulting from traffic violations or improper parking during the rental period (see Fines and Penalties)

3. All charges are calculated in accordance with our official list of current rates, exposed at all times at your rental location, subject to a final calculation at the end of the rental.

4. The fee will be non-prepaid.

See Price categories for more information.

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Price categories

Prepaid
If your booking is prepaid, you pay in advance online for the standard rental rates, including extra options reserved at the time of booking online. You may incur other charges for selected services in the rental location or resulting from the use of the vehicle during the rental period (such as fuel charges or other charges for damage to the vehicle or traffic offenses, etc.) These charges are to be paid before or after the rental period, as appropriate.

Please read the section on prepaid rentals at Cancellations, no show and changes.

Non-prepaid
If your reservation is not prepaid, you will pay the rental rate, including optional extras booked online at rental location. You may incur other charges arising from the use of the vehicle during the rental period (such as fuel surcharges or other charges for damage to the vehicle or traffic offenses, etc.) These charges shall be paid before or after the rental period, as appropriate.

Please also read the section on not prepaid rentals at Cancellations, no show and changes.

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Taxation

The rent is subject to local taxes. All our rates include VAT.

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VII. Cancellation / No show / Changes

CHANGES IN BOOKINGS

Changes online
You can change your booking via the Internet through the "Change / Cancel a booking" page. These changes are subject to an administrative charge of 30.- €

* If you change your booking, we will cancel the original booking and will replace it with new booking fee which is calculated based on the availability and prices in effect at the date and time of the change.

* This applies to changes made to:
a. Name of the main customer
b. Pick up location
c. Date & time of pick up
d. Date and time of return
e. Category of vehicle

If no vehicle is available for the place and date requested, change the date or pick up location and will be happy to change your booking.

Changes at the time of pickup
If you want to change your booking at the time of pickup of the vehicle, for example, to rent a larger vehicle or for a different period of time, we will try to comply, subject to availability, and we will propose a new price in the local currency.

CANCELLATIONS

1 -. Firefly allows customers to cancel a prepaid reservation.

a. Through the Firefly website, in the "Change / Cancel" Rate option for fees and bookings.
b. Contacting the Department of assistance online.

2 - The full refund of the prepaid booking will be made as follows:
a. If the booking is canceled within 7 days of its completion, the refund will be made in full.
b. If the booking is canceled from the eighth day of its completion, the refund amount will be reduced in an administrative fee of 56.- €

3 - Refunds will be deposited on the credit card with which the original booking was made.

CHANGES WHEN PICKING UP

If at the time of pickup of the vehicle you wish to rent a larger vehicle or hire a product for a longer period, you may do so, subject to availability, with the payment of additional charges.
These charges are calculated in the local currency of the country where the rent is made and may be higher than those previously calculated

RENTAL NOT DONE

a) Prepaid bookings

1. If you do not cancel your reservation prior to the pickup date and do not collect the vehicle on schedule, or fail to comply with the terms of collection, we reserve the right to charge you a fee in the amount of 119.- € in administration expenses and compensation for the cost of reservation and vehicle preparation.

2. We will refund the amount corresponding to the prepayment, minus the amount of No Show / Rental not done, by writing, within 90 days from the date of collection of the vehicle, to the following address: Hertz Europe Service Centre, Swords Business Park, Swords, Co. Dublin, Ireland, requesting a refund and a copy of the booking confirmation.

b) Not prepaid bookings
The vehicle will be booked and available to you. In case you don´t pick it up an hour after the time and date set by you, or (in the case of rentals at the airport) 2 hours after the scheduled arrival time of your flight (only in case you have communicated your flight number), Firefly reserves the right to apply a penalty charge in the amount of 40.- € or an amount equivalent to the target currency, taxes not included. Amount applied to the closing time of the office, or midnight in those offices opening 24 hours. This fee shall compensate Firefly for the loss of income and expenses arising from the booking and vehicle preparation.

EARLY RETURN

Please note that we cannot give you a refund if you return the vehicle before the date and time specified in your rent.

OUT OF TIME CHARGE

Out of time charge:

Any rental contract within opening hours, but from 23:59 pm will have an extra charge of 61.00 .-€. For this service it is essential that you provide your flight number. In case of delay in your flight, the client won´t be waited for unless the flight information is recorded at the time of booking.
This charge applies regardless of whether the flight is delayed or on time, if the customer arrives later than 23:59 hours at our offices.

PRIVACY POLICY

You have the right to access, correct and / or request removal of personal information we hold about you. You may exercise your rights of access, rectification, cancellation and opposition by sending your request to Hertz Italiana S.p.A., con sede in Via del Casale Cavallari, 204, 00156, Roma, c.f. 00433120581, p.iva 00890931009; https://uk.fireflycarrental.com/privacy.html

CODE OF CONDUCT

All our practices are developed in accordance with the provisions of the legislation and the Code of Conduct of ANIASA. See this code at your rental location

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DAMAGE MATRIX

Divisione	Dip. di competenza	Versione			Tipologia		Data ultima revisione		Procedura
All Locations	Maintenance	6.5			Aggiornamento		01.02.2019		3-03

DETTAGLI PER L'ADDEBITO PENALITà IN €

				B	C	D	E	F
		DAMAGE NWE Top Amount	Massimali DANNI	1600	1600	1600	1900	1900
Cars	#	THEFT-ATTEMPTED THEFTVANDALISM NWE Top Amount	Massimali FURTO - FURTO PARZIALETENTATO FURTO - VANDALISMO	2300	2300	2300	2600	2600
1		Bumper Front	Paraurti anteriore
1	101	Paint Panel	Danno lieve	109	109	134	148	156
1	102	Repair and Paint Panel	Danno medio	164	164	211	234	247
1	103	Repair and Paint Panel (heavy)	Danno grave	246	246	316	351	370
1	104	Replace Panel	Sostituzione paraurti	363	363	466	520	550
1	105	Replace Head Lamp	Sostituzione proiettore	237	237	265	306	306
1	106	Replace Fog Light	Sostituzione fendinebbia	104	104	168	168	168
1	107	Replace Indicator	Sost. indicatore direzione	31	31	31	31	31
1	108	Replace Number Plate	Sost. targa per danno/perdita	161	161	161	161	161
2/3		Wing Front Left/Right	Parafango anteriore sinistro/destro
2/3	201	Paint Panel	Danno lieve	109	109	134	148	156
2/3	202	Repair and Paint Panel	Danno medio	152	152	180	218	232
2/3	203	Repair and Paint Panel (heavy)	Danno grave	208	208	260	322	338
2/3	204	Replace Panel	Sostituzione parafango	306	306	390	444	456
2/3	205	Replace Side Indicator Lamp	Sost. ind.re direzione	31	31	31	31	31
2/3		Wing Front Left/Right	Parafango anteriore sinistro/destro
2/3	301	Paint Panel	Danno lieve	109	109	134	148	156
2/3	302	Repair and Paint Panel	Danno medio	152	152	180	218	232
2/3	303	Repair and Paint Panel (heavy)	Danno grave	208	208	260	322	338
2/3	304	Replace Panel	Sostituzione parafango	306	306	390	444	456
2/3	305	Replace Side Indicator Lamp	Sost. ind.re direzione	31	31	31	31	31
4		Front Panel/Grill	Griglia frontale
4	401	Replace Grill	Sost. griglia frontale	64	64	73	73	73
5		Bonnet Lid	Cofano motore
5	501	Paint Panel	Danno lieve	109	109	134	148	156
5	502	Repair and Paint Panel	Danno medio	237	237	260	374	378
5	503	Repair and Paint Panel (heavy)	Danno grave	378	378	390	604	610
5	504	Replace Panel	Sostituzione cofano	524	524	596	677	690
5	505	Replace Badge	Sostituzione stemma	33	33	42	42	42
6/7		Door Front Left/Right	Porta anteriore sinistra/destra
6/7	601	Paint Panel	Danno lieve	109	109	134	148	156
6/7	602	Repair and Paint Panel	Danno medio	237	237	260	374	378
6/7	603	Repair and Paint Panel (heavy)	Danno grave	378	378	390	604	610
6/7	604	Replace Panel	Sostituzione porta	577	577	654	731	744
6/7	605	Replace Glass	Sost. vetro scendente	129	129	129	231	231
6/7	606	Replace deflector Glass	Sost. deflettore	92	92	92	92	92
6/7	607	Replace Key Locks	Sost. serratura	193	193	264	264	264
6/7	608	Wing Mirror Replace Manual	Sost. specchio (manuale)	128	128	154
6/7	609	Wing Mirror Replace Electric	Sost. specchio (elettrico)	198	198	237	289	317
6/7	610	Wing Mirror Glass Replace	Sost. vetro specchio	37	37	37	37	37
6/7	611	Wing Mirror Cover Replace	Sost. calotta specchio	43	43	53	63	63
6/7		Door Front Left/Right	Porta anteriore sinistra/destra
6/7	701	Paint Panel	Danno lieve	109	109	134	148	156
6/7	702	Repair and Paint Panel	Danno medio	237	237	260	374	378
6/7	703	Repair and Paint Panel (heavy)	Danno grave	378	378	390	604	610
6/7	704	Replace Panel	Sostituzione porta	577	577	654	731	744
6/7	705	Replace Glass	Sost. vetro scendente	129	129	129	231	231
6/7	706	Replace deflector Glass	Sost. deflettore	92	92	92	92	92
6/7	707	Replace Key Locks	Sost. serratura	193	193	264	264	264
6/7	708	Wing Mirror Replace Manual	Sost. specchio (manuale)	128	128	154
6/7	709	Wing Mirror Replace Electric	Sost. specchio (elettrico)	198	198	237	289	317
6/7	710	Wing Mirror Glass Replace	Sost. vetro specchio	37	37	37	37	37
6/7	711	Wing Mirror Cover Replace	Sost. calotta specchio	43	43	53	63	63
8/9		Door Rear Left/Right	Porta posteriore sinistra/destra
8/9	801	Paint Panel	Danno lieve	109	109	134	148	156
8/9	802	Repair and Paint Panel	Danno medio	237	237	260	374	378
8/9	803	Repair and Paint Panel (heavy)	Danno grave	378	378	390	604	610
8/9	804	Replace Panel	Sostituzione porta	577	577	654	731	744
8/9	805	Replace Glass	Sost. vetro scendente	129	129	129	231	231
8/9	806	Replace deflector Glass	Sost. deflettore	92	92	92	92	92
8/9	807	Replace Key Locks	Sost. serratura	193	193	264	264	264
8/9		Door Rear Left/Right	Porta posteriore sinistra/destra
8/9	901	Paint Panel	Danno lieve	109	109	134	148	156
8/9	902	Repair and Paint Panel	Danno medio	237	237	260	374	378
8/9	903	Repair and Paint Panel (heavy)	Danno grave	378	378	390	604	610
8/9	904	Replace Panel	Sostituzione porta	577	577	654	731	744
8/9	905	Replace Glass	Sost. vetro scendente	129	129	129	231	231
8/9	906	Replace deflector Glass	Sost. deflettore	92	92	92	92	92
8/9	907	Replace Key Locks	Sost. serratura	193	193	264	264	264
10/11		Wing Rear Left/Right	Parafango posteriore sinistro/destro
10/11	1001	Paint Panel	Danno lieve	109	109	134	148	156
10/11	1002	Repair and Paint Panel	Danno medio	237	237	260	374	378
10/11	1003	Repair and Paint Panel (heavy)	Danno grave	378	378	390	604	610
10/11	1004	Replace Panel	Sostituzione parafango	577	577	654	731	744
10/11	1005	Fuel Filler Flap	Sportellino carburante	33	33	42	42	42
10/11		Wing Rear Left/Right	Parafango posteriore sinistro/destro
10/11	1101	Paint Panel	Danno lieve	109	109	134	148	156
10/11	1102	Repair and Paint Panel	Danno medio	237	237	260	374	378
10/11	1103	Repair and Paint Panel (heavy)	Danno grave	378	378	390	604	610
10/11	1104	Replace Panel	Sostituzione parafango	577	577	654	731	744
10/11	1105	Fuel Filler Flap	Sportellino carburante	33	33	42	42	42
12		Rear Tailgate/Door	Portello posteriore
12	1201	Paint Panel	Danno lieve	109	109	134	148	156
12	1202	Repair and Paint Panel	Danno medio	164	164	211	234	247
12	1203	Repair and Paint Panel (heavy)	Danno grave	246	246	316	351	370
12	1204	Replace Panel	Sostituzione portello posteriore	363	363	466	520	550
12	1205	Replace Glass Rear Door	Sostituzione lunotto	300	300	364	364	364
12	1206	Replace Key Locks Rear Door	Sost. serratura	192	192	264	264	264
12	1207	Replace Badge	Sostituzione stemma	33	33	42	42	42
12	1208	Rear luggage cover	Sostituzione cappelliera	93	93	156	156	156
12	1209	Folding luggage cover (wagon)	Sostituzione tendalino avvolgibile			263	263	263
14		Roof Exterior	Tetto
14	1401	Paint Panel	Danno lieve	109	109	134	148	156
14	1402	Repair and Paint Panel	Danno medio	237	237	260	374	378
14	1403	Repair and Paint Panel (heavy)	Danno grave	378	378	390	604	610
14	1404	Replace Panel	Sostituzione tetto	1025	1025	1102	1384	1397
14	1405	Hood replacement	Sostituzione capote	1300	1300	1600	1900	1900
14	1406	Soft Top Replace	Sost. cielo abitacolo	191	191	254	317	317
14	1407	Van int. roof panel damage	Danno tetto interno van (senza danno esterno)
14	1408	Roof Rack	Barre portapacchi tetto	227	227	360	360	360
15		Bumper Rear	Paraurti posteriore
15	1501	Paint Panel	Danno lieve	109	109	134	148	156
15	1502	Repair and Paint Panel	Danno medio	164	164	211	234	247
15	1503	Repair and Paint Panel (heavy)	Danno grave	246	246	316	351	370
15	1504	Replace Panel	Sostituzione paraurti	363	363	466	520	550
15	1505	Replace Rear Lamps	Sostituzione fanale	109	109	116	147	164
15	1506	Fog Lights	Sostituzione fendinebbia	109	109	116	147	149
15	1507	Indicator	Sost. indicatore direzione	31	31	31	31	31
15	1508	Number Plate	Sost. targa per danno/perdita	161	161	161	161	161
16		Windscreen Rear	Parabrezza posteriore
16	1601	Replace Windscreen	Sostituzione lunotto	260	260	290	364	390
16	1602	Repair Windscreen	Riparazione lunotto	63	63	63	63	63
16	1603	Rear Wiper Arm	Sost. braccio tergivetro	51	51	59	59	59
16	1604	Wiper Blade	Sost. tergivetro	27	27	27	27	27
17		Windscreen Front	Parabrezza anteriore
17	1701	Replace Windscreen	Sostituzione parabrezza	300	300	340	412	439
17	1702	Repair Windscreen	Riparazione parabrezza	63	63	63	63	63
17	1703	Front Wiper Arm	Sost. braccio tergivetro	51	51	59	59	59
17	1704	Wiper Blade	Sost. 1 tergivetro	27	27	27	27	27
17	1705	Rear View Mirror	Sost. retrovisore interno	54	54	64	64	64
18		Interior	Tappezzeria interna
18	1801	Removable Seats missing	1 Sedile removibile mancante			473	525	525
18	1802	Dashboard replace	Cruscotto danneggiato	323	323	404	462	462
18	1803	Carpet Front replace	Sost. moquette ant.	191	191	197	255	258
18	1804	Carpet Rear replace	Sost. moquette post.	191	191	197	255	258
18	1805	Front Seat Replace	Sost. sedile ant.	303	303	309	398	401
18	1806	Rear Seat Replace	Sost. sedile post.	191	191	197	255	258
18	1807	Front Seat Cover Replace	Sost. 1 fodera sedile ant.	138	138	172	200	203
18	1808	Rear Seat Cover Replace	Sost. 1 fodera sedile post.	138	138	172	200	203
18	1809	Cargo panel replacement	Sostituzione pannelli interni (solo vans)
		Others	Varie
18	1810	Tools/Jack	Kit attrezzi/crick	48	48	48	48	48
18	1811	Waistcoat	Giubbino riflettente	17	17	17	17	17
18	1812	Vehicle Documentation	Documenti veicolo	41	41	41	41	41
18	1813	Safety Triangle	Triangolo rifrangente	24	24	24	24	24
18	1814	Key replace	Chiave smarrita/rotta	155	155	193	193	193
18	1815	Blockshaft key replace	Chiave Blockshaft smarrita/rotta
18	1816	Cigarette Lighter	Accendisigari	20	20	20	20	20
18	1817	Ashtray Front	Posacenere anteriore	19	19	19	19	19
18	1818	Ashtray Rear	Posacenere posteriore	19	19	19	19	19
18	1819	Repair Kit replace	Kit riparagomme	44	44	44	44	44
18	1820	Tyre Compressor replace	kit compressore mancante	91	91	91	91	91
18	1821	Lift gate repair	Riparazione sponda idraulica
18	1822	Lift gate replace	Sostituzione sponda idraulica
18	1823	Baggage compartment damage	Danno vano di carico	237	237	260	374	378
18	1824	Door sill repair	Riparazione sottoporta	182	182	240	268	292
18	1825	Vehicle Confiscation	Fermo amministrativo o Sequestro penale del veicolo	1300	1300	1600	1900	1900
21		Radio/CD Player/SatNav	Radio/CD Player/SatNav
21	2101	Replace Stereo (no display)	Sost. Autoradio (no display)	271	271	338	371	415
21	2102	Replace Radio/Nav display	Sost display Radio/Nav	352	352	439	482	540
21	2103	Replace Satellite Navigation	Sost. Navigatore	840	840	840	1050	1050
21	2104	Lost CD/Card	CD/Card Navigatore mancante	175	175	175	200	200
21	2105	Replace Antenna	Antenna	24	24	24	24	24
22		Wheel Spare	Ruota di scorta
22	2201	Replace Spare Tyre	Sost. ruota di scorta	110	110	140	180	240
22	2202	Puncture Tyre	Foratura pneumatico	10	10	10	10	10
23/23		Wheel Front Left/Right	Ruota anteriore sinistra/destra
23/23	2321	Replace Wheel Steel	Sost. cerchio lamiera	90	90	110	120	140
23/23	2301	Replace Alloy Wheel	Sost. cerchio lega	165	165	171	225	265
23/23	2302	Alloy wheel scratch repair	Rip. graffio cerchio lega	70	70	70	100	100
23/23	2303	Replace Plastic Trim	Sost. coppa ruota	32	32	32	38	38
23/23	2304	Replace Tyre	Sost. pneumatico	85	85	100	130	155
23/23	2305	Replace Winter Tyre	Sost. pneumatico neve	85	85	100	130	155
23/23	2306	Puncture Tyre	Foratura pneumatico	10	10	10	10	10
23/23		Wheel Front Left/Right	Ruota anteriore sinistra/destra
23/23	2322	Replace Wheel Steel	Sost. cerchio lamiera	90	90	110	120	140
23/23	2306	Replace Alloy Wheel	Sost. cerchio lega	165	165	171	225	265
23/23	2307	Alloy wheel scratch repair	Rip. graffio cerchio lega	70	70	70	100	100
23/23	2325	Replace Plastic Trim	Sost. coppa ruota	32	32	32	38	38
23/23	2308	Replace Tyre	Sost. pneumatico	85	85	100	130	155
23/23	2309	Replace Winter Tyre	Sost. pneumatico neve	85	85	100	130	155
23/23	2310	Puncture Tyre	Foratura pneumatico	10	10	10	10	10
23/23		Wheel Rear Left/Right	Ruota posteriore sinistra/destra
23/23	2323	Replace Wheel Steel	Sost. cerchio lamiera	90	90	110	120	140
23/23	2311	Replace Alloy Wheel	Sost. cerchio lega	165	165	171	225	265
23/23	2312	Alloy wheel scratch repair	Rip. graffio cerchio lega	70	70	70	100	100
23/23	2326	Replace Plastic Trim	Sost. coppa ruota	32	32	32	38	38
23/23	2313	Replace Tyre	Sost. pneumatico	85	85	100	130	155
23/23	2314	Replace Winter Tyre	Sost. pneumatico neve	85	85	100	130	155
23/23	2315	Puncture Tyre	Foratura pneumatico	10	10	10	10	10
23/23		Wheel Rear Left/Right	Ruota posteriore sinistra/destra
23/23	2324	Replace Wheel Steel	Sost. cerchio lamiera	90	90	110	120	140
23/23	2316	Replace Alloy Wheel	Sost. cerchio lega	165	165	171	225	265
23/23	2317	Alloy wheel scratch repair	Rip. graffio cerchio lega	70	70	70	100	100
23/23	2327	Replace Plastic Trim	Sost. coppa ruota	32	32	32	38	38
23/23	2318	Replace Tyre	Sost. pneumatico	85	85	100	130	155
23/23	2319	Replace Winter Tyre	Sost. pneumatico neve	85	85	100	130	155
23/23	2320	Puncture Tyre	Foratura pneumatico	10	10	10	10	10
29		Storm/Hail/Weather	Vettura Grandinata
29	2902	Moderate damages	Danni lievi	400	400	470	550	580
29	2901	Heavy damages - multiple panels	Danni gravi/Riparazione più lamierati	1100	1100	1300	1500	1600
40		Valet	Pulizia
40	4001	Vehicle Valet/Special Cleaning	Pulizia straordinaria	74	74	74	90	90
40	4002	Vans Refrigerating Room	Cella Frigorifera Van
40	4003	Refrigerator power cable	Cavo alimentazione frigo
40	4004	Damages <= 90 cm	Danno minore/uguale 90 cm
40	4005	Damages > 90 cm	Danno maggiore 90 cm
		Wheel chair kit	Allestimento disabili
		Chair lift damage	Danno dispositivo sollevatore
		Remote control damage/loss	Danno/perdita telecomando con filo
		Rear belt rewinder damage/loss	Danno/perdita 1 arrotolatore posteriore
		Safety belt damage/loss	Danno/perdita cintura sicurezza
50		Undercarriage	Sottoscocca
50	5001	Undercarriage Repair	Riparazione sottoscocca	1300	1300	1600	1900	1900
50		Engine	Motore
50	5002	Water/Flood Damage	Motore alluvionato	1300	1300	1600	1900	1900
50	5003	Engine Abuse	Motore fuso da sostituire	1300	1300	1600	1900	1900
50	5004	Transmission clutch exhausted	Frizione bruciata	450	450	750	1037	1037
50	5005	Oil sunk /leakage broken	Coppa olio rotta	1300	1300	1600	1900	1900
50	5006	Radiator broken due to front shock	Radiatore danneggiato	1300	1300	1600	1900	1900
50	5007	Road Assistance call or Towing	Chiamata assistenza/traino	150	150	150	150	150
50		Fuel	Serbatoio carburante
50	5008	Contaminated Fuel Tank	Errato rifornimento	199	199	316	316	316
50		Fuel	Serbatoio carburante
50		Diesel fuel freezing	Gasolio congelato	60	60	60	60	60
70		Non-repairable Damage	Danno non riparabile
70	7001	Non-repairable Damage/Wreck	Danno non riparabile/Relitto	1300	1300	1600	1900	1900

COMMENTS

Damage Admin Fee €61 (+IVA)

CDW/TP/SCDW/SC covers and replacement/I.T. programs tariff exemption not valid

*	Tyres SC not valid for gross negligence events (sidewalk/obstacle impact or flat tyre drive )

*	CDW/TP/SCDW/SC covers and replacement/I.T. programs tariff exemption not valid if it is proven the Renter/Driver gross negligence and not depending from accident, attempted theft or vandalism

N.B. Lost parts are not covered by SC/TP if removed by customer.

N.B. Van's roof damages are not covered by CDW/SC

** Roadside assistance or towing call events:

1-Lost key (or left inside cockpit)

2- Wrong refuelling

3- Empty fuel tank

4- Tyre replacement (caused by driver)

INTEGRATED NAVIGATION SYSTEM COMPONENTS EXCLUDED BY SUPER COVER

Damage description

Paint Panel : Single or multiple scratch totalling more than 1.5 cm.

Repair and Paint Panel : Extended scratch and/or dents deep more than 1.5 cm.

Repair and Paint Panel (heavy) : Severe dent totalling more than 40% of panel surface.

Replace Panel : Broken panel or panel with damages interesting more than 70% of the surface.

SUM THE PENALTY FOR EACH SINGLE DAMAGE SEPARATELY.

Example: Wheel + tyre replacement, bumper repair+ front light replacement, lost key + car towing.

The damage costs stated on the Damage Matrix Grid, including also the non waivable excess for damage and theft, are related the driven car group, NOT reserved or charged one

Towing Fee € 150,00

Penalties amounts are Iva (VAT) free, according to "art.15 comma 1 N.1 DPR 633/72"

Gross negligence:

When we have a Police/authorities report which clearly defines a heavy responsability of Customer in violation of Code street, i.e: Drunk Customer, drug usage, high speed extremely over limit, U inversion in main street). This violation are generally the ones which let us put of Customer name in Black list too (Do Not rent).

Scenarios not covered by CDW/TP:

1. Gross negligence as above

2. Driver not declared to Firefly as additional driver

3. Damage due to driving off road

4. Hertz accessories or spare parts of vehicle missing/changed by Customer (NVS, Wifi, carpet, seat cover,etc.)

5. TP excludes case of theft with lost key if through Security Manager involvment is clear the responsability of Customer

6. CDW excludes burnt clutch only if it is clear/objective the responsability of the single Customer (technical report, status of vehicle, mileage, last clutch review, mileage driven by Customer before clutch breaks - Maintenance Manager is involved to coordinate analysis and clarify responsability of these cases)

7. Tyre/wheel replace in case of puncture only IF Customer continues driving for many mileage without stopping ruining the wheel

8. Contamination of fuel

9. Special cleaning

10. Violation of street code with Police report which certifies that (i.e red traffic light) (T&C states you can't drive the vehicle in contravention of any traffic or other regulations) - this is not applied always